Haidilao Hot Pot

The global Sichuan hotpot name remains a benchmark for service, sauce bars and late-night cravings.

Haidilao Hot Pot is one of the world's best-known hotpot chains and has a major presence in Singapore. The brand is famous for highly attentive service, broad soup-base choices, sauce stations, snacks and tableside flourishes such as hand-pulled noodles. Diners can choose split pots with spicy, tomato, mushroom and other bases, then build the meal from meats, seafood, vegetables and cooked sides. Its Singapore outlets are popular with families, supper crowds and groups that want a predictable, lively hotpot experience.

THEBESTSG STAFF REVIEW

Haidilao is still the easiest recommendation for diners who want energy, service and choice in one meal. The sauce bar is generous, the staff are proactive, and the menu has enough breadth for picky groups. Its spicy broths and tomato soup remain reliable favourites. The honest trade-off is that the experience can feel busy and theatrical, and queues or peak-hour noise are part of the package at popular outlets.

WHY THEY MADE THEBEST SG

It is Singapore's most recognisable hotpot name for a reason: strong service systems, flexible broths, long opening hours at selected outlets and consistent execution across locations.

The editors' scorecard - 87/100

Unique Service Proposition17/20
Quality of Service19/20
Accessibility17/20
Value for Money16/20
Innovation18/20