Manulife (Singapore) Pte. Ltd.
Leading insurance provider offering comprehensive life insurance and investment solutions since 1980
Manulife Singapore is the local insurance arm of Manulife, the Canada-based financial services group. Its Singapore website lists products across life insurance, health and critical illness cover, savings plans, investment-linked plans and higher-net-worth Manulife Signature solutions. The company also provides customer self-service through MyManulife and the Manulife SG app, with online payment, policy servicing, fund management and claims support. Its public customer-care information points policyholders to a hotline, online enquiry form, chatbot and client service centre rather than a general email address. For consumers comparing life insurers, Manulife is most relevant for protection, retirement planning, savings and investment-linked policies, with Manulife Investment Management and Manulife US REIT presented as related Singapore businesses.
Manulife Singapore stands as a formidable player in the insurance sector, demonstrating remarkable innovation in their product offerings and digital solutions. Their commitment to customer wellness through initiatives like ManulifeMOVE sets them apart from traditional insurers. The company has successfully maintained a strong balance of traditional insurance values while embracing modern technological solutions.
Selected for their pioneering approach to insurance solutions and customer engagement. Manulife's integration of wellness rewards with insurance products through ManulifeMOVE demonstrates their innovative thinking. Their strong financial backing, comprehensive product range, and commitment to digital transformation make them a trusted choice for TheBestSG.
The editors' scorecard - 84/100
Innovative integration of wellness and insurance through ManulifeMOVE platform
Strong customer service but occasional delays in claim processing
Excellent digital platforms and strategic physical presence
Competitive pricing but premium rates for some products
Leading digital initiatives and wellness-integrated insurance solutions